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THE DAILY INDEX

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NEWS & TRENDS

TLDR Marketing

PR TRENDS: THE SHIFTS YOU CAN'T IGNORE IN 2025

LinkedIn has overtaken X as the top social platform for journalists in 2025, making it the most effective place for PR professionals to build relationships. Despite some rise in DM-based outreach, 96% of journalists still prefer to receive pitches via email. Journalists now value exclusives more than original research and prioritize access to credible sources over story ideas or data. Irrelevant pitches are increasing, with 47% of journalists saying they seldom receive relevant outreach, and response rates continue to decline as pitch volumes rise. With ongoing layoffs and more journalists moving to independent platforms like Substack, PR professionals must focus on relevance, personalization, and consistency to cut through the noise.

THE ART & SCIENCE OF VIDEO STORYTELLING

Video is now the primary format for B2B marketing. LinkedIn video viewership rose 36% in 2024, and video posts are shared 203% more than other content types. 5 key creative principles drive success: Cultural Coding, Human Touch, Expert Takes, Attention Hacking, and Inspiring Imagination. Videos with expert speakers increase dwell time by 31%, human-centered content boosts engagement by 18%, and authentic, emotive videos see up to 84% higher engagement.

PEW RESEARCH: GOOGLE USERS ARE LESS LIKELY TO CLICK ON LINKS WHEN AN AI SUMMARY APPEARS IN THE RESULTS

Users are less likely to click on links when Google shows an AI-generated summary, with only 8% clicking on a search result compared to 15% when no summary appears. Just 1% of visits to AI summary pages result in users clicking links within the summary itself. About 26% of users end their browsing after seeing a summary, compared to 16% for pages without one. Longer and question-based searches are more likely to trigger an AI summary, with 60% of question-word searches and 53% of 10-word-or-longer searches producing one.

THE CASE FOR ZERO-CLICK CONTENT IN A ZERO-TRUST ECOSYSTEM

Platforms now suppress outbound links, hide referral data, and hoard traffic. This makes traditional click-based marketing unreliable. Instead of chasing clicks, zero-click content delivers standalone value directly in-platform. Links aren't off-limits but should be used sparingly, supported by consistent value-driven content. Success can be measured through branded search lift, audience growth, and conversions like booked demos.

THE POWER OF IDENTITY: BUILDING LIFELONG CUSTOMERS

The strongest loyalty comes from brands that reflect how customers define themselves and what they care about most. Identity marketing involves researching how customers talk about their struggles and aspirations, validating those themes through real-world feedback, and naming identity groups with deeper meaning rather than surface-level slogans. When customers feel that a brand helps express who they are and what they believe in, they become voluntary ambassadors who spread the message out of pride and alignment, not obligation.

PASSIONATE EMPLOYEE > FACELESS LOGO

Instead of prioritizing your company LinkedIn page, identify a charismatic employee to serve as your public voice. People trust individuals far more than brand logos, and employee-led content builds a stronger audience connection. Ideal candidates often have public speaking experience, creative backgrounds, or represent underrepresented groups. Support them with a ghostwriter, feature them on your company page, put them on stages, and compensate them accordingly.

CHATGPT USES GOOGLE SERP SNIPPETS FOR ITS ANSWERS

A test confirmed that ChatGPT relies on Google Search result snippets for its answers. A newly published webpage, not submitted to search engines, couldn't be located by ChatGPT even with web search enabled. Gemini, in contrast, fetched the live content directly. Once the page was indexed in Google but not yet visible in search results, ChatGPT still failed to access it. Only after the page appeared in Google SERPs did ChatGPT provide a partial response, clearly drawn from the Google snippet rather than the actual page. This shows ChatGPT's dependence on Google's indexed summaries, not direct page access.

WHEN USING AI BOTS TURNS CUSTOMERS AWAY

Customers are 23.7% less likely to continue using a service when it is provided by AI instead of a human if warmth is important. The drop in preference is stronger when the service is associated with fun or pleasure, with a 29.8% decrease in usage intention, compared to 17.5% when the focus is on efficiency. AI is perceived as 19.5% less warm than human staff, but using informal language helps reduce this effect. Companies like Henn na Hotel and McDonald's abandoned full AI setups due to poor customer response, while hybrid models like Starbucks' app chatbot have been more successful.

SLACK'S ACQUISITION SPREE: 6 PURCHASES IN 6 YEARS TO COMPETE WITH MICROSOFT AND GOOGLE

Slack used a buy-over-build strategy to quickly match the features of Microsoft and Google by acquiring six companies between 2014 and 2020. These acquisitions helped it add tools like screen sharing, document collaboration, and email integration, allowing it to scale to 12 million daily active users by the end of 2020. Its 2018 deal with Atlassian eliminated competitors HipChat and Stride and led to over 11 joint integrations. By acquiring technologies that reduced context-switching, Slack positioned itself as a unified work hub and ultimately attracted Salesforce, which acquired it in 2020.

WHAT EXPLAINS GOOGLE'S RECORD QUARTERLY SEARCH REVENUE WHILE CLICKS DECLINE & SITETRAFFIC DROPS?

The introduction of AI Overviews has changed the search funnel by addressing early research queries without requiring user clicks. As a result, fewer users proceed to external sites, but those who do are more likely to convert and are being monetized at higher rates, with CPCs rising nearly 13%. This model has enabled Google to grow search revenue significantly despite reduced traffic to third-party websites.

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