The Daily Index — Monday, January 15, 2024 · TLDR Index

Continued

TLDR Founders — continued

TLDR Founders

REWINDR (PRODUCT)

Collect and share customer feedback.

rewindr.io

TLDR Founders

IS LTV TO CAC THE NICKELBACK OF SAAS METRICS?

Investors ask for it and founders talk about them as lighthouse metrics. This article argues that both LTV and CAC are too complex of a metric to be useful in decision making and often the processes used to determine them are flawed. It explores some alternatives you can use instead.

mostlymetrics.com · 10 min

TLDR Founders

THE END OF CUSTOMER SUCCESS AS WE KNEW IT

Customer Success (CS) teams have taken a big hit during the tech layoffs throughout 2023. Combined with new tooling, and a hard year for CSAT scores, CS is changing. Increasingly, we’re seeing tech companies push CS closer to sales and attach specific revenue targets to their operations.

saastr.com · 2 min

TLDR Founders

WHEN AM I “ALLOWED” TO QUIT AND NOT BE LABELED A QUITTER?

Startups that don't grow significantly within two years of dedicated effort, fail to secure full-time commitment or seed funding, or reach $1 million in Annual Recurring Revenue (ARR) after four years, should consider these as milestones to reassess their viability. These time frames provide a reasonable period to evaluate if the venture warrants continuation or if it's time to move on.

ognjen.io · 4 min

TLDR Founders

IN THE PLAYBOOK OF THE FUTURE ACQUIRER

How do you position yourself more effectively for acquisition? Have your potential acquirers as customers and build a relationship that goes beyond that of a standard vendor.

davidcummings.org · 2 min

TLDR Founders

THE 10X SALESPERSON

Productive engineers are fabled. What about sales reps? This post explores how efficiencies from AI tools might change the game for AEs and how we compensate them.

tomtunguz.com · 1 min

TLDR Founders

COULD SERVICETITAN BE THE FIRST IPO OF 2024?

ServiceTitan, at $500m ARR, has reportedly filed for an IPO in the first half of 2024.

saastr.com · 2 min

TLDR Founders

YOUR REFERRAL LINK - https://tldr.tech/founders?ref=2613930

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tldr.tech