Daily Edition · Page 12

THE DAILY INDEX

Technology, AI, software, security, crypto and business

Continued

TLDR Founders — continued

GOOD INTERFACES MAKE GOOD NEIGHBORS

Good interfaces allow independent systems to work together without knowing everything about one another. Collaboration problems between teams are often interface problems rather than relationship problems. A good interface makes it obvious who owns what, what they are working on, and how new requests are evaluated. When those things aren't clear, even well-intentioned people end up wasting energy on disagreements and reverse-engineering decisions.

HOW ORAN AKRON REBUILT MONDAY'S $1B GTM ENGINE WITH AGENTS

Putting an AI agent on a sales team is mostly a people problem, since reps tend to assume it's coming for their jobs. monday.com's former VP of AI GTM walks through how they got a voice agent making the first call on every new lead without a fight. The trick was to start small, so the agent only got more leads once it was doing as well as the reps on the ones it already had. New leads used to wait about 25 hours for a call back, and now it's under two minutes (the team still spends 20 minutes every morning going over call scores).

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