TLDR Founders · MISCELLANEOUS
HOW ORAN AKRON REBUILT MONDAY'S $1B GTM ENGINE WITH AGENTS
Summary from the TLDR Founders newsletter
Putting an AI agent on a sales team is mostly a people problem, since reps tend to assume it's coming for their jobs. monday.com's former VP of AI GTM walks through how they got a voice agent making the first call on every new lead without a fight. The trick was to start small, so the agent only got more leads once it was doing as well as the reps on the ones it already had. New leads used to wait about 25 hours for a call back, and now it's under two minutes (the team still spends 20 minutes every morning going over call scores).