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THE DAILY INDEX

Technology, AI, software, security, crypto and business

HEADLINES & LAUNCHES

TLDR AI

PERSONA'S FOUNDERS ARE CERTAIN THE WORLD CAN USE ANOTHER HUMANOID ROBOT

Jerry Pratt, former CTO of Figure, has partnered with Nic Radford, former president and CEO of Nauticus Robotics, Inc., to found Persona AI, a new humanoid robotics firm in early development. Despite a saturated market, Persona aims to attract investors and 10 to 20 founder-level employees with a vision strongly resting on current AI breakthroughs in perception algorithms, onboard electronics, and machine learning. The startup distinguishes itself by choosing headquarters in Houston and Pensacola rather than traditional robotics hubs.

HOW TO WIN AT ENTERPRISE AI — A PLAYBOOK

This AI-focused playbook outlines strategies for enterprise adoption of AI, highlighting the shift from human-performed services to software-driven workflows termed "Service-as-a-software." It delves into the implications for business models, such as performance-based pricing, and emphasizes the importance of workflow capture and AI accuracy for successful implementation. The guide also discusses threats like lateral attacks and stresses the need for AI to demonstrate clear performance, not just promise, in enterprise settings.

AI IS DISRUPTING CUSTOMER SUPPORT. SALESFORCE IS FEELING THE PINCH

Enterprises shifting IT budgets toward AI proof-of-concept projects challenge customer support software companies like Salesforce and Zendesk. The growing integration of tools like ChatGPT in customer support has increased customer acquisition costs for traditional software providers, extending payback periods. The future investment in customer support software depends on these companies' innovation and the broader macroeconomic environment.

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