Daily Edition · Page 8

THE DAILY INDEX

Technology, AI, software, security, crypto and business

HEADLINES & TRENDS

TLDR Founders

HOW TO BUILD AND MEASURE TRUST WITH YOUR CUSTOMERS

Early-stage founders often mention "lack of trust" as a reason for losing potential customers, but what does trust mean? Patreon created a Trust Score to quantify trust after controversies threatened creator relationships. Though not flawless, the score enabled the company to make focused changes that turned negative responses into positive feedback. Patreon's framework provides an instructive case study for founders struggling to build trust.

IN DEFENSE OF THIN WRAPPERS

GroupMe was initially an SMS-only application that could’ve been billed as a “thin wrapper” around Twilio. To reduce costs, the company migrated off Twilio, negotiated bulk pricing, and transitioned users to a mobile app – and it worked. GroupMe's challenges were similar to to current challenges faced by companies that rely on large language models made by companies like OpenAI. Founders must plan to use multiple models, understand prompt routing, develop business relationships with model providers, and secure additional funding for unexpected costs.

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