HOW TO BUILD AND MEASURE TRUST WITH YOUR CUSTOMERS

Summary from the TLDR Founders newsletter

Early-stage founders often mention "lack of trust" as a reason for losing potential customers, but what does trust mean? Patreon created a Trust Score to quantify trust after controversies threatened creator relationships. Though not flawless, the score enabled the company to make focused changes that turned negative responses into positive feedback. Patreon's framework provides an instructive case study for founders struggling to build trust.