The Daily Index — Monday, November 20, 2023 · TLDR Index

HEADLINES & TRENDS

TLDR Founders

TLDR Founders

THE DEAL TO BRING SAM ALTMAN BACK TO OPENAI HAS FALLEN APART

After a weekend of negotiations to bring back Sam Altman as OpenAI CEO following his shock firing, the company’s nonprofit board has gone another way entirely and named former Twitch CEO Emmett Shear as interim CEO. Shear will take over as interim OpenAI CEO from Mira Murati, who was publicly aligned with Altman.

theverge.com · 3 min

TLDR Founders

HIRING A VP? ASK THEM TO DO THIS

Alignment between yourself and your VPs is critical. Asking them to put together a 60-day plan puts a spotlight on their priorities and enables you to see if they map to yours.

saastr.com · 3 min

TLDR Founders

BEST PRACTICES FOR SELLING NEW PRODUCTS TO EXISTING CUSTOMERS

Don’t even think about it until your NPS is high. Put all your energy into increasing NPS until you invest in new product development and sales. Once it’s high, where possible, sell through your existing buyers at the target company. Building new stakeholder relationships even within existing customers is almost as hard as building them with new customers.

saastr.com · 2 min

TLDR Founders

FOLIO (PRODUCT)

An all-in-one product demo tool.

folio.la

TLDR Founders

USERBACK (PRODUCT)

Make iteration easier with contextual feedback, precise bug and issue tracking, and feature validation.

userback.io

TLDR Founders

WINN (PRODUCT)

Winn.ai handles all of your sales busywork so you can type less and win more.

winn.ai

TLDR Founders

WHY MICROMANAGING KILLS CORPORATE CULTURE

Transitioning from high-performing doer to leader involves delegating. Some people fail to make that transition and they end up sweating the details and micromanaging. To empower people to take ownership, you have to let go.

fs.blog · 3 min

TLDR Founders

THE PRE-PMF GUIDE TO PRODUCT MANAGEMENT

In this article, a former product manager turned founder shares six principles that helped guide their product management before they had PMF. A key takeaway: traditional product management doesn't fit early-stage startups.

growthunhinged.com · 11 min

TLDR Founders

ELEMENTS OF A GOOD APOLOGY

Learning the alchemy of a good apology helps. Whether it’s building bridges with your co-founder or owning a mistake you made to a customer, there’s a right way to apologize, and a wrong one.

kellblog.com · 4 min

TLDR Founders

IN CASE YOU WONDERED HOW MARQETA MAKES MONEY

Marqeta is in the business of card issuing. With net revenues nearing $1bn, being a middleman between banks and businesses and offering a more verticalized experience for users works.

twitter.com · 1 min

TLDR Founders

IN THE AGE OF AI, GOOGLE EXPERIMENTS WITH BOLD CHANGE TO SEARCH

Google search is being upended by AI and it can only blame itself for sitting on tech it has had for years. That aside, integrations with the next generation of AI tooling are springing up across the Google suite of tools and are set to make a significant impact.

bigtechnology.com · 2 min

TLDR Founders

BEYOND SAAS

A history of the 5 eras of software business models and an exploration into the 6th, LLMs.

philipjclark.substack.com · 8 min