PAYNEARME LAUNCHES AI SERVICING AND COLLECTIONS AGENT

Summary from the TLDR Fintech newsletter

PayNearMe launched an AI agent that calls and texts customers, handles inbound inquiries, and helps customers make or schedule payments. Embedded in its PayXM platform, the agent uses payment data, business rules, and workflows to resolve issues and execute tasks, not just answer questions, with human handoffs when needed. Indiana Finance Company is piloting the tool for collections outreach and inbound support, freeing staff to focus on cases requiring personal attention.