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THE DAILY INDEX

Technology, AI, software, security, crypto and business

HEADLINES & TRENDS

TLDR Founders

HOW TO BUILD A WORLD-CLASS CUSTOMER SUCCESS MACHINE: TOP LESSONS FROM THE CRO OF NOTION AND VP OF CS AT GITHUB

Customer Success is evolving from a support role to a strategic growth engine, with an emphasis on metrics like onboarding velocity and product adoption rates. Key leaders like Erica Anderson of Notion and Abbas Haider Ali of GitHub highlight the importance of structuring and investing in Customer Success as a growth catalyst, recommending 10% of revenue as a benchmark. Effective team structures and a strong CRO-CCO relationship are crucial for scaling and optimizing customer engagement.

EARLY-STAGE VC IN THE AGE OF VERTICAL AI

Founders with deep sector knowledge can now stand toe-to-toe with big players, thanks to vertical AI cutting both costs and time-to-market. You can reach real revenue fast by weaving AI into your industry's most pressing problems. The catch? Once you solve the first big pain point, you've got to keep innovating or risk stalling out. Investors are shifting their approach, too, since these specialized AI upstarts can find traction far quicker than the old model predicted.

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