Daily Edition · Page 9

THE DAILY INDEX

Technology, AI, software, security, crypto and business

HEADLINES & TRENDS

TLDR Founders

THRASIO FILES FOR BANKRUPTCY AFTER RAISING $3.4B FROM INVESTORS

Thrasio, a leading Amazon aggregator, has filed for Chapter 11 bankruptcy despite once being valued at $10 billion and raising $3.4 billion from investors like Silver Lake and Goldman Sachs. The company, known for consolidating third-party Amazon sellers, plans to undergo a restructuring process to reduce debt and secure fresh capital. This shift reflects the challenges faced by similar companies, including Perch and Elevate Brands, as consumer shopping habits return to normal post-COVID-19.

SNOWFLAKE CEO FRANK SLOOTMAN IS RETIRING AS CEO

Frank Slootman, the CEO of Snowflake and a mentor/advisor to many successful founders and executives, recently announced his retirement. Sridhar Ramaswamy will be taking his place. Ramaswamy was the ex-CEO of Neeva, a search engine start-up acquired by Snowflake last year for $185 million, and also served as the chief of Google Ads. Snowflake reported weaker-than-expected financial results and revenue projections, which along with Slootman’s departure caused shares to plummet by 20%.

FOR PRODUCT-LED SALES, DON’T HIRE SALES TEAM TOO SOON

Product-Led Sales (PLS) focuses on allowing end-users to discover a product's value through self-serve usage. Sales support is still required for large enterprise deals. Hiring sales teams prematurely in PLS can lead to low Average Contract Values and competition with self-serve. Don’t add sales until you observe organic demand from your self-serve user base that requires additional assistance to purchase. Typically, these requests will come from sales form submissions, social media channels, or most frequently, customer support requests.

THE EVOLUTION OF USER ONBOARDING AT DATABOX

To elevate growth, the PLG team at Databox prioritized activations before investing in paid acquisition channels. Since August 2023, they have implemented over 20 product improvements, increased activation from 30% to over 40%, and reduced the average time-to-value from 18 hours to less than an hour. This article shares Databox's approach to activation and end-user success and offers insights and inspiration for improving product experiences.

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