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THE DAILY INDEX

Technology, AI, software, security, crypto and business

HEADLINES & LAUNCHES

TLDR AI

MICROSOFT COPILOT FOR SALES AND COPILOT FOR SERVICE ARE NOW GENERALLY AVAILABLE

Microsoft's AI-driven Copilot for Sales and Service is now generally available. It integrates with CRM systems like Salesforce to enhance productivity for sales and service professionals. The tools automate repetitive tasks and provide insights directly within Microsoft 365 apps, aiming to improve customer interactions and streamline business workflows. Early adopters like Avanade report significant time savings and better customer engagement using these AI capabilities.

THE TECHNO-INDUSTRIAL REVOLUTION

As AI tooling and business use cases become more sophisticated, we’ll start to see more and more real-world applications of the tech. One lens to look at the opportunity here is how AI will make processes cheaper and more efficient whilst growing margins substantially. This might unlock a whole new way of doing things that previously didn’t make economic sense because margins were too thin. This article explores a few of these examples.

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