OUR CORE VENDOR WAS DOWN FOR 24 HOURS. OUR AI AGENT REPLACED THEM BEFORE THEY CAME BACK UP

Summary from the TLDR Founders newsletter

AI has made outages even more risky for businesses as replacements are now easier to source. Humans may wait for a vendor to fix their services, but agents making less emotional and more calculating decisions may choose to switch vendors or build in-house solutions much sooner. Vendors that communicate poorly during incidents will lose the most customers. Their customers' agents will build or suggest replacements, and there will be nothing to save by the time renewal comes up.