AZURE COMMUNICATION SERVICES IS RETIRING: NOW WHAT

Summary from the TLDR IT newsletter

Microsoft has announced the retirement of most Azure Communication Services (ACS) features by September 30, 2028, limiting ongoing functionality exclusively to Microsoft Teams integrations. New customer onboarding was restricted starting in late 2026, and existing standalone services such as chat, SMS, and WhatsApp will be shut down entirely. This move suggests Microsoft's failure to capture a viable standalone market, leaving enterprise users facing a difficult migration.