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STATE OF AI IN SERVICE MANAGEMENT: SHATTERING THE SERVICE QUO, WITH ATLASSIAN & FORRESTER
AI is creating a new ceiling for service management - and expectations are catching up quickly. Customers and employees want seamless support. Service teams have to resolve issues faster and more proactively. It's a high bar to meet. But the best IT service desks are riding this wave to deliver massive value. Join this two-hour digital event [5] to discover how modern service leaders are leveraging AI to shatter expectations. Hear from guest speaker, Forrester Principal Analyst Julie Mohr, Atlassian CPO Ken Exner, and other industry speakers, as they discuss the trends reshaping service management, and offer candid lessons learned [6] during their transformation journeys.