WINNING THE RELAY RACE: LONG-RUNNING AGENTS IN HIGH-VALUE CUSTOMER JOURNEYS

Summary from the TLDR Fintech newsletter

The next major AI opportunity is “long-running agents” that own complex customer journeys across weeks or months, rather than completing isolated tasks. By maintaining context, coordinating sub-agents, and learning from each case, these systems could capture value that currently leaks across human handoffs and let vendors price against outcomes or revenue uplift, with go-to-market models ranging from software platforms to outsourced services to fully integrated AI-native businesses.