GOLDIE CUTS THROUGH THE SALVATION ARMY'S IT MAZE

Summary from the TLDR IT newsletter

The Salvation Army is using an AI employee-support assistant inside Microsoft Teams to front multiple internal systems and help more than 10,000 personnel find answers without knowing which platform owns the information. The interesting lesson for IT is less about the chatbot and more about the underlying integration, ownership, guardrails, and service-design work required to make an AI support layer genuinely useful.