TLDR Design · OPINIONS & TUTORIALS

THE CUSTODIAL ERA OF UX: CLEANING UP AFTER AI

nngroup.com10 min read

Summary from the TLDR Design newsletter

AI is pushing UX into a “custodial era” where teams can generate and ship features faster than they can properly evaluate them, creating UX debt. As a result, UX practitioners increasingly act as custodians who clean up, simplify, validate, and triage AI-generated experiences, helping organizations distinguish what can be built from what should be built, while adapting research and evaluation processes to keep pace with rapid production and embedding UX principles directly into AI generation workflows to prevent future problems.