WILL SALESFORCE WIN THE AI ERA LIKE IT WON CLOUD?

Summary from the TLDR IT newsletter

Salesforce's AI strategy will transform CRM into “agentic revenue orchestration,” with agents handling prospecting, research, pipeline management, and quoting. Its vision of a “headless CRM” surfaced through tools such as Slack and ChatGPT, while claiming that AI will augment rather than replace sellers and push pricing toward consumption and outcomes.