CAN WE TRUST AI TO MODERATE UX INTERVIEWS?

Summary from the TLDR Design newsletter

A three-year-old prediction about AI replacing UX moderators is revisited, as AI now handles interactive interviewing beyond simple comment coding, prompting 419 researchers to sign opposition letters. A 2025 Philippines study of over 70,000 job applicants found AI-interviewed candidates were more likely to be offered, start, and remain employed, though humans still made hiring decisions for structured, closed questions. Anthropic's December 2025 study of 80,000 users found AI interviews elicited surprisingly candid disclosures, but NN/Group's research suggests AI still falls short for semi-structured, open-ended UX interviews requiring real-time judgment.