4 WAYS TO NOT LET YOUR LOYALTY PROGRAM LIVE IN A SILO

Summary from the TLDR Marketing newsletter

Most loyalty programs fail because they're barely visible. Email flows should surface points, rewards, and status in welcome, post-purchase, and ongoing campaigns. Subscription flows should reinforce value with milestone updates and highlight what's lost during cancellation. Landing pages should surface perks upfront instead of burying them in footers. Retail experiences should connect online and in-store so that earning and redemption work both ways.