WHEN MARKETING AND CREATIVE BLAME EACH OTHER, OPERATIONS IS USUALLY THE PROBLEM

Summary from the TLDR Marketing newsletter

When marketing and creative teams blame each other for delays or shifting briefs, the root issue is often an outdated operating model. Marketing now moves continuously across channels, tools, and customer expectations, while many organisations still rely on rigid workflows built for predictability. This mismatch creates backlogs and constant urgency, forcing teams to rely on extra effort to keep up. The problem is not output but structure. By reassessing how work enters and is measured, organisations can move from constant catch up to sustainable momentum.