E-COMMERCE TIP: WIN BACK LOST CUSTOMERS AFTER CANCELLED ORDERS

Summary from the TLDR Marketing newsletter

After a customer has refunded or cancelled an order, send a survey email asking for the reason. Provide the most common answers that are simple to decide between, and use links to collect the response. Once the user clicks a link, save that option under their profile. From that, create a Cancelled/Refunded Order Winback Flow with personalized emails based on the survey answer they selected.