SERVICENOW'S UGLY UI KEEPS WINNING AND THAT'S THE TELL

Summary from the TLDR Founders newsletter

Clunky screens keep winning because the real product lives underneath it. Years of ticket flows, approvals, SLAs, and audit trails are welded into one place. That weld traps data and habits. Forward deployed engineers keep closing the last mile customers cannot. Control Tower grows because nothing in enterprise AI ships without guardrails. If you try to attack this, do not chase the whole suite. Take one workflow where value is obvious in weeks, wire into their records, prove fewer escalations or faster MTTR, then expand sideways.