TLDR Design · OPINIONS & TUTORIALS

ONBOARDING AND CONNECTING SMART DEVICES: FIVE GUIDELINES FOR USER-FRIENDLY SMART-DEVICE APPS

nngroup.com7 min read

Summary from the TLDR Design newsletter

Smart-device apps require clear, visual step-by-step onboarding flows to prevent users from abandoning devices during setup. Reconnection should mirror the initial setup with automatic detection and detailed guidance, as users rarely recall the exact steps. Apps must also support flexible device management, provide honest progress indicators, and handle errors transparently with specific messaging and actionable solutions.