THE ARCHITECTURE OF HUMAN ERROR

Summary from the TLDR Design newsletter

Good design isn't just about functionality or user experience, it must also reduce human error and support recovery when mistakes occur. The SRK model categorizes errors as skill-based (slips and lapses), rule-based (misapplied logic), knowledge-based (judgment under uncertainty), or violations (intentional deviations). Each type requires different prevention strategies, highlighting that human error is a product of design and should be addressed through systems that align with cognitive processes.