CONTEXT ENGINEERING CASE STUDIES: ETSY-SPECIFIC QUESTION ANSWERING

Summary from the TLDR Web Dev newsletter

Etsy explored using prompts with LLMs to answer onboarding questions related to internal and external policies. It tested the system on Travel & Entertainment policies and Etsy seller forums, but ran into hallucinations and incorrect answers. While prompt engineering can help fix these errors through specific instructions and context, complex reasoning with LLMs still has a lot of challenges. Asking the LLM to identify specific source snippets is a good way to flag potential hallucinations.