DESIGNING GOOD LLM-BASED LIVE ASSISTANCE

Summary from the TLDR Founders newsletter

What's the secret to 97% message automation? Don't try to replace your core UI with chat. Keeper learned this after 4 years of iteration - its LLM agent handles user questions and deep-links but leaves data entry and structured displays to traditional UI, resulting in 230% higher user engagement and 9-point CSAT jump.