RETHINK YOUR EMAIL SUNSET POLICY

Summary from the TLDR Marketing newsletter

Marketers should design data-informed, tiered sunset policies instead of removing unengaged contacts indiscriminately. Relying on inflated open rates, especially post-iOS 15, leads to retaining ghost contacts, so engagement signals like clicks, site visits, and purchase behavior should guide list management. A tiered approach tailors re-engagement flows and suppression timelines based on customer behavior and value. Automation should be reviewed quarterly to align with promotions, seasonality, and content relevance, preserving long-term customer relationships.