HOW TO RUN UX RESEARCH WITHOUT ACCESS TO USERS

Summary from the TLDR Design newsletter

Sometimes, you can't access users because of legal restrictions, high costs, or because they still need to be created. Still, there are a few workarounds that help us better understand users' pain points and issues. These strategies include connecting with people in your organization who regularly communicate with customers, accessing analytics, CRM reports, and call center logs and reading reviews, discussions, and comments about your product and its competitors.