TLDR Product

TLDR PRODUCT MANAGEMENT 2024-03-15

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02OPINIONS & TUTORIALS

IS NPS THE OZEMPIC OF METRICS?

The NPS metric lacks actionable insights and provides empty promises. Better alternatives to better understand and improve customer satisfaction and loyalty include Customer Effort Score, rigorous sampling methods, qualitative feedback, customer journey analytics, and Net Dollar Retention Rate.

mostlymetrics.com4 min read

FREEMIUM TO PREMIUM: HOW COMPANIES NUDGE YOU TO UPGRADE

Nudging can effectively transition free users to premium subscriptions. However, companies should proceed with caution, ensuring they clearly communicate the advantages of upgrading, customize nudges based on user activity, and honor the preferences of their users.

productcoalition.com6 min read

PRODUCT OPS: NECESSARY OR NOT?

Product ops serves as an operational bridge that links product, engineering, and customer success. However, introducing a product ops role might merely serve as a temporary fix rather than solving any underlying issues. Leaders should focus on identifying and addressing the root cause of disconnection between product, engineering, and business functions instead of relying on adding new roles for optimization.

dpereira.substack.com6 min read

03RESOURCES & TOOLS

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qawolf.comSponsor

A BREAKDOWN OF X’S NEW FEATURE, ARTICLES

X recently launched Articles, a long-form content feature with rich editing. The feature has been challenging to integrate into X due to issues with feed previews and posting complexity.

twitter.com3 min read

HOW TO USE AI IN YOUR COMPANY

Discover practical AI applications to enhance productivity, from AI agents handling administrative tasks to boosting brainstorming, collecting knowledge, automating workflows, and analyzing data. Tools like Adept AI Labs, Strut AI, Rewind AI, Respell AI, and AI integrations in Excel demonstrate AI's transformative potential in simplifying complex tasks and fostering innovation.

twitter.com2 min read

04MISCELLANEOUS

BRING BACK FUN

There is a diminishing sense of joy and camaraderie in the tech industry, with a shift towards a more serious and competitive environment. Teams should revive fun, challenge, and collaboration to foster better well-being and productivity.

cutlefish.substack.com3 min read

THE TRAP OF TYING YOUR IDENTITY TO YOUR JOB TITLE

Focusing too much on job titles and career advancements won't lead to fulfillment. It's crucial to detach our self-worth from our professional roles, adopting a more holistic outlook on success. This perspective values personal development, happiness, and finding roles that align with our unique skills and interests.

elenaverna.substack.com7 min read

HOW TO GET AN ENTHUSIASTIC YES

We often need other people’s help to make things happen. The secret to eliciting agreement lies in highlighting the advantages for both parties involved. By focusing on what others stand to gain rather than your own benefits, you provide compelling reasons for them to agree with your proposal.

newsletter.weskao.com5 min read