OMNICOM, SNAPCHAT RESEARCH REVEALS 1:1 MESSAGING A KEY BRAND LOYALTY DRIVER
1:1 messaging is becoming a key driver of brand loyalty as discovery gets harder and attention fragments. Over 80% of consumers are open to direct brand messages. 65% form a more positive opinion when brands engage this way. Done well, it delivers real impact, with an 11-point lift in favourability and an 8-point increase in purchase intent. Consumers also expect messages to feel timely and purposeful. Over 75% say relevance and clear intent matter, while visual communication like emojis and memes is now the norm.