TRUST'S IMPACT ON CONSIDERATION AND SPEND
Trust is a key factor that influences how consumers consider and spend on brands, ranking second only to price. New research found that 59% of consumers say trust is vital in persuading them to consider a product or service, and 92% will take action if they trust a brand, with 74% willing to spend more. Losing trust has major consequences, as 60% of consumers who stopped using a brand did so due to a lack of trust. Reliability is the strongest pillar of trust (35%), followed by Reciprocity (19%) and Aligned Interests (14%).