THE SPARK OF DISCOVERY: REIGNITING THE EMOTION OF ECOMMERCE
New research from Criteo and Vitreous World finds that online shopping feels lonely to 79% of consumers and overwhelms 78% due to too many choices. Only 50% find it relaxing or enjoyable, and 29% consider it a chore. While 55% of brands believe influencers help, just 29% of shoppers feel positively about influencer content. 83% of brands plan to use AI to improve the experience, aiming to restore the lost sense of surprise and delight. These findings are based on a global survey of 6,000 consumers and 600 brand leaders across six markets: the UK, US, France, Germany, Japan, and South Korea.