BIG RETAIL GETS BIGGER AS SMALLER PLAYERS STRUGGLE
Walmart, Amazon, and Costco now represent 17% of retail sales and 57% of sales growth. Costco's 93% membership renewal rate and Amazon and Walmart's 90% customer loyalty prove the importance of engagement. Their $47 billion in capital expenditures supports infrastructure investments that enable competitive pricing - Walmart's groceries are 21% cheaper than supermarkets. Smaller retailers need to reconsider their pricing, engagement, and investment strategies to stay competitive.