85% OF CONSUMERS NOT INTERESTED IN USING AI TO MAKE ONLINE PURCHASES
There is a stark disconnect between what brands believe consumers want and what they really need from their online shopping experience. 85% of consumers aren’t interested in using AI to help them decide on purchases. Additionally, if offered an AI recommendation, 60% said it wouldn’t make them more likely to buy something. 17% said it would, in fact, make them less likely to make a purchase.