TLDR Design · MISCELLANEOUS

BAD AI DOESN'T SMELL

clearleft.com4 min read

Summary from the TLDR Design newsletter

Like a bad survey, bad AI output gives no sign that it's wrong, but authority bias, truth bias, and algorithm appreciation make people trust it anyway. In user research, mistranscriptions, missed body language, misread sarcasm, and hallucinations can turn into confident, wrong insights. Someone who ran the research has to check any AI analysis, ideally used only as a sense-check after doing their own.