CITI TAKES CAUTIOUS APPROACH ON AI AGENT ACCESS

Summary from the TLDR Fintech newsletter

Citi is blocking external AI agents from transacting inside customer accounts for now, allowing only limited read-only open-banking access while it develops “know your agent” controls around identity, authorization, entitlements and regulatory compliance. At the same time, Citi is expanding internal AI across onboarding, document processing, client chat, and embedded banking, showing a split strategy: move quickly with controlled in-house AI, but slowly with third-party agents that can take financial actions.