SERVICENOW LAUNCHES STANDALONE AI SERVICE DESK FOR SLACK, TEAMS, AND EMAIL

Summary from the TLDR IT newsletter

Flow by ServiceNow lets employees request IT help directly from Slack, Teams, email, or a web interface instead of opening traditional tickets. ServiceNow says it can deploy within a day, connect to more than 100 systems, automate repeat requests such as password resets, and escalate to humans when it cannot complete the work.