META MUSE IS PEOPLE

Summary from the TLDR newsletter

Meta has been testing a human concierge for its Muse AI personal assistant. Human contractors are quietly handling some of the phone calls placed via the digital agent. The Muse agent is designed to autonomously perform tasks like sending emails, shopping, and booking travel on a person's behalf. The phone-calling feature allows users to tell the agent to dial phone numbers for businesses in the US and talk with people to handle errands like booking haircuts, checking whether a store has an item in stock, or getting quotes from different contractors.