JAMF + RAVENNA: GIVE EMPLOYEES A SIMPLER WAY TO GET MAC SUPPORT

Summary from the TLDR IT newsletter

Jamf and Ravenna are integrating Jamf Pro device data and IT runbooks directly into an AI service desk in Slack. Agents can inspect device state, troubleshoot issues, retrieve FileVault recovery keys, and trigger remote-lock workflows, with IT able to require confirmation or approvals before sensitive actions run.