SEVEN LINES OF CLIENT FEEDBACK THAT KNOCK YOU SIDEWAYS, AND HOW TO STOP THEM LIVING RENT-FREE IN YOUR HEAD

Summary from the TLDR Design newsletter

Clients often give confusing or unhelpful feedback because of uncertainty, internal politics, or a lack of design knowledge rather than problems with the work itself. Common situations include vague requests like “make it look less designed,” Canva comparisons, hidden budgets, feedback by committee, and indecisive comments such as “I'll know it when I see it.” Responding with calm questions, clarifying underlying concerns, setting expectations early, and guiding clients through the design process can turn frustrating feedback into more productive conversations.