SALESFORCE HIT BY GLOBAL OUTAGE AS GOOGLE DRIVE ALSO SUFFERS DISRUPTION

Summary from the TLDR IT newsletter

Salesforce suffered a widespread service disruption on September 16 that caused severe delays, intermittent errors, and access problems across regions, with Salesforce attributing the issue to increased load on a core system component. Google Drive separately experienced a 37-minute disruption the same day — a useful reminder of how much employee productivity now depends on a small number of SaaS platforms and why IT still needs outage communications and fallback processes even for highly resilient cloud services.