WHEN YOUR CRM STARTS BUILDING ITSELF: THE CIO'S ROLE IN THE AGENTIC SAAS ERA

Summary from the TLDR IT newsletter

AI is turning business users into application and agent builders faster than traditional IT processes can keep up. Instead of trying to centrally build everything, CIOs increasingly need to own the foundations - identity, data architecture, observability, integration standards, and agent governance - while letting business teams build safely on top of them.