TLDR Design · MISCELLANEOUS
ACCORDION ICONS: WHICH ONES WORK BEST?
Summary from the TLDR Design newsletter
NN/g research finds real differences between carets, arrows, and plus icons on accordions, with the caret the safest choice and the most tapped. With no icon at all, users expect the item to open a new page. Split menus, where label and icon trigger different actions, cause the most mistakes and are best avoided.