SAFECHAT: BUILDING AI-POWERED SAFETY SYSTEMS AT SCALE IN A REAL-TIME MARKETPLACE (42 MINUTE VIDEO)

Summary from the TLDR Data newsletter

DoorDash's SafeChat handles millions of chats, calls, and images per day with a hybrid moderation pipeline. Fast internal classifiers clear obvious safe cases, LLMs score the hardest cases across severity axes, and no-code workflows plus backtesting let teams tune actions before production. The system cut verbal-abuse incidents roughly in half.