DESIGNING THE FIRST FIVE MINUTES

Summary from the TLDR Design newsletter

Effective agent onboarding shapes first impressions as much as output quality, so early interactions deserve as much design care as later ones. Research on a sales-outreach agent identified five principles: show value before setup, break configuration into small steps, signal progress during processing, personalize gradually via defaults rather than upfront questions, and clarify capabilities early. Together, these principles determine whether an agent's first five minutes build user trust or cause disengagement.