AI AGENTS GET BETTER AT IT OPS, BUT ONLY WITH HUMANS IN THE LOOP

Summary from the TLDR IT newsletter

A study of nearly 150,000 agent actions across 40 companies found AI now performs about one-third of IT workflow actions, primarily routine and reversible tasks, while humans retain control over higher-risk decisions. Agent performance improved through repeated human feedback, but identity, onboarding, and offboarding tasks failed most often because of outdated data, missing accounts, and unreliable integrations.