ACCESSIBILITY ISN'T A CHECKLIST. IT'S A DESIGN DECISION YOU'RE AVOIDING

Summary from the TLDR Design newsletter

A UX designer recounts watching a blind user struggle through an 11-minute flight booking process that should have taken 90 seconds, revealing how years of seemingly reasonable decisions had quietly excluded users with disabilities. The experience showed that accessibility isn't primarily a technical challenge or a compliance checklist—it requires making it a core product priority, testing with real assistive technology users, and treating accessibility as part of the definition of "done" rather than something to address later.