YOUR INTERFACE HAS A TONE. AND SOMETIMES IT BLAMES YOU

Summary from the TLDR Design newsletter

Many digital products are designed around an unrealistic "ideal user" who patiently adapts to confusing interfaces, causing people to blame themselves instead of poor design when something goes wrong. Inclusive UX writing—using clear, supportive, non-judgmental language—reduces cognitive burden for everyone, especially people with disabilities, anxiety, ADHD, or language barriers, reflecting the curb-cut effect, where designing for those at the margins improves experiences for all. Every piece of interface copy is a design choice, and thoughtful language can make users feel guided rather than judged.